Whistleblower & Ethics Governance Command Center
Executive Governance Analytics•CAPARO SPECIAL SERVICES GROUP (CSSG)
Real-time multi-entity whistleblower telemetry, Vodafone Idea IVR & Outlook email intake, and SLA compliance audit.
RECEIVED COMPLAINTS (YTD)
17 Cases
Logged: 9 Hotline • 8 Email
OPEN / UNDER INVESTIGATION
8 Cases
6 Active Review • 2 Escalated
CRITICAL & SLA BREACHED
1 Breached
Overdue: CSG-2026-002 (273d)
CLOSED & RESOLVED (NET)
9 Cases
SLA Compliance Rate: 94.1%
CLIENT SPOC ACTIONS (DUE)
4 Pending
Dispatched: 12 • Verified: 8
TRAINING & AWARENESS
230 Trained
Target: 248 • Attendance: 93%
OUTLOOK & HOTLINE SYNC
100% Synced
VI-CALL & MS Graph: Real-Time
NET PROGRAMME DELIVERABLES
14 / 19 Live
Active Client Entities: 3 Caparo Units
12-Month Intake, Resolution, Net Closure & Pending SPOC Actions Trend
Monthly comparison of received disclosures, resolved cases, pending SPOC actions, and SLA breaches
Net Closed TrendReceived DisclosuresPending SPOC ActionsSLA Breached Cases
Governance Portfolio Breakdown
Share across Closed Cases, Active Investigations, Breaches, SPOC Actions & Training
Closed & ResolvedOpen InvestigationsSLA BreachesClient SPOC Actions (Pending)Training Modules (Active)
Resolution & SLA Compliance Tracker (Closed vs. Pending)
Comparing resolved/verified disclosures against open pending actions across Hotline, Email, Web & SPOCs
Resolved / Verified / ClosedPending / Open Investigation
Vodafone Idea Hotline
14 Closed
3
Microsoft Outlook Email
11 Closed
2
Web Access Code Form
6 Closed
1
Client SPOC Actions
9 Closed
3
Volume by Classification Tag & Intake Channel Mode
Top allegation categories and encrypted intake channels used
16
12
8
4
16
11
8
6
Financial & Vendor Fraud
POSH & Harassment
Bribery & Kickbacks
Safety & Data Privacy
1. Consolidated Whistleblower Governance & SLA Statement
Complete head-wise breakdown of Total Logged Disclosures, Verified/Closed Cases, and Pending/Open Investigations
| Governance Head / Channel Category | Operational & SLA Impact | Total Logged / Target | Resolved / Completed | Pending / Open Action | Compliance Rate |
|---|---|---|---|---|---|
Intake Channels (Vodafone Hotline & Outlook Email) | Primary Case Ledger + Reference Sync | 17 Cases | 9 Closed | 8 Open | 94.1% SLA Met |
Critical SLA Breaches & Overdue TAT | Direct Audit Committee Escalation Trigger | 1 Case (CSG-002) | 0 Closed | 1 Breached (273d) | Escalated to Board |
Client SPOC Escalations (Caparo Steel / Auto / Power) | Cross-Entity Action Directives (Reimbursable/Verify) | 12 Directives | 8 Verified | 4 Pending | 66.7% Verified |
Awareness Training & Programme Deliverables | Mandatory Ethics Workshops & 19 Programme Milestones | 248 Staff / 19 Deliv. | 230 Trained / 14 Live | 18 Staff / 5 In-WIP | 92.7% Coverage |
| NET GOVERNANCE POSITION | Total Disclosures vs. Closed vs. Actionable Open | Total Disclosures: 17 Cases | Net Resolved: 9 Cases | Total Action Due: 8 Open Cases | SLA Rating: 94.1% |
2. Active Open & Escalated Disclosures (Investigation in Progress • Action Receivable)
Track open whistleblower cases, Vodafone Idea / Email reference IDs, assigned risk officers, and SLA due dates
Total Actionable Cases: 8 Cases
| Case ID & Allegation Title | Client Name | Channel & Ref No. | Assigned Officer | SLA Ageing | Target Due Date | Status & Action |
|---|---|---|---|---|---|---|
CSG-2026-017 • POSH / Harassment Workplace harassment complaint received on toll-free hotline. Vodafone Idea generated call reference VI-CALL-90842 via SMS and synced to CSSG. | Caparo Steel | VI-CALL-90842 Voice Call (Vodafone Idea) | Priya Mehta | 3d / 7d | 02 Apr 2026 | Assigned |
CSG-2026-016 • Vendor Fraud Report of inflated vendor invoices in raw material procurement. CSSG ingested the email + 3 PDF attachments and sent an automated acknowledgement. | Caparo Auto | CSG-EML-77410 Email (CSSG System) | Raj Sharma | 5d / 14d | 07 Apr 2026 | Investigation |
CSG-2026-015 • Conflict of Interest Undisclosed family interest in a regional transport contractor reported via Vodafone Idea hotline. | Caparo Steel | VI-CALL-90789 Voice Call (Vodafone Idea) | Sahil Verma | 7d / 14d | 05 Apr 2026 | Investigation |
CSG-2026-014 • Data Privacy Breach Unauthorized export of customer KYC records reported via email. Automated reference sent via SMTP. | Caparo Steel | CSG-EML-77382 Email (CSSG System) | Priya Mehta | 9d / 10d | 30 Mar 2026 | TAT Review |
CSG-2026-013 • Abuse of Authority Shift supervisor allegedly bypassing mandatory safety breaks during night shift operations. | Caparo Steel | VI-CALL-90611 Voice Call (Vodafone Idea) | Raj Sharma | 11d / 14d | 01 Apr 2026 | Investigation |
CSG-2026-012 • Financial Misconduct Mismatch in scrap disposal weight slips and credit notes across Q1 accounting entries. | Caparo Steel | CSG-EML-77295 Email (CSSG System) | Sahil Verma | 14d / 14d | 29 Mar 2026 | TAT Review |
CSG-2026-002 • Bribery & Corruption Alleged cash facilitation demand to clear warehouse clearance bills at Jamshedpur Plant. | Caparo Steel | VI-CALL-89210 Voice Call (Vodafone Idea) | Raj Sharma | 273d / 14d | 26 Jul 2025 | SLA Breached |
CSG-2026-010 • Safety Violation Blocked fire exit in Stamping Unit B. Issue verified and resolved with plant safety officer. | Caparo Steel | CSG-EML-77190 Email (CSSG System) | Priya Mehta | 9d / 14d | 23 Mar 2026 | Closed |
| NET ACTIVE REGISTER (8 CASES) | 3 Caparo Entities | VI-CALL & CSG-EML | CSSG Risk Officers | Avg 5.7d TAT | SLA Monitored | 94.1% On-Time SLA |