Deliverables & Implementation Tracker
Programme Rollout & SLA Milestones•CAPARO SPECIAL SERVICES GROUP•19 Deliverables (89% Live)
End-to-end tracking of all 19 contractual programme deliverables, recurring reports, training batches, and RAG health status.
COMPLETED MILESTONES
12 Completed
Status: Signed Off on Schedule
ACTIVE (ALWAYS-ON / ONGOING)
5 Active
Continuous Operations: 24/7 Live
SCHEDULED & UPCOMING
2 Scheduled
1 Scheduled • 1 Pending
TOTAL DELIVERABLES & RAG
19 Total (89%)
RAG Health: 17 Green • 2 Amber
1
Contractual Deliverables & SLA Implementation Matrix (19 of 19)
All 9 statutory columns • Click any row to update completion date or RAG health rating
12 Completed5 Active2 Amber RAG
| # / Deliverable | Description | Frequency | Owner | Due Date | Status | Completion Date | Health (RAG) | Notes / Module Link | Edit |
|---|---|---|---|---|---|---|---|---|---|
01Dedicated Hotline | Toll-free/local number with multilingual IVR (Hindi, English, Regional) | Always-On | Caparo SSG | 2026-06-01 | Completed | 2026-02-01 | Green | Vodafone Idea portal integration active | |
02Dedicated Email ID | Secure mailbox with auto-acknowledgement; white-labelled domain | Always-On | Caparo SSG | 2026-06-01 | Completed | 2026-02-01 | Green | Inbound mailbox & SMTP auto-ack active | |
03Case Management Register | Log of all complaints with full lifecycle tracking | Always-On | Caparo SSG | Ongoing | Active | Ongoing | Green | This workbook | |
04Complaint Receipt Report | Log of all cases received across channels in reporting period | Weekly | Caparo SSG | Weekly | Active | Ongoing | Green | Automated weekly digest | |
05Primary Assessment Report | Risk Officer initial assessment: category, severity, recommended action | Per Complaint | Risk Officer | Per Case | Active | Ongoing | Green | Captured via Complaint Intake Form | |
06Consolidated Periodic Report | Weekly / Fortnightly / Monthly report as per client preference | Monthly | Caparo SSG | Last day of month | Active | Ongoing | Green | See Periodic Report sheet | |
07Escalation Matrix Document | Defined escalation path from frontline to C-suite | Annual | Caparo SSG | 2026-03-01 | Completed | 2026-03-01 | Green | See Escalation Matrix sheet | |
08Training — Above Manager | Batch training 30-40 participants — above manager group | Phase 4 + Quarterly | Caparo SSG | 2026-02-10 | Completed | 2026-02-10 | Green | Tracked in Training Tracker | |
09Training — Below Manager | Batch training 30-40 participants — below manager group | Phase 4 + Quarterly | Caparo SSG | 2026-02-12 | Completed | 2026-02-12 | Green | Tracked in Training Tracker | |
10Training — Blue Collar | Hindi medium training for shop-floor employees | Phase 4 + Quarterly | Caparo SSG | 2026-02-14 | Completed | 2026-02-14 | Green | Tracked in Training Tracker | |
11Role-Based Learning Content | Customised content for each designation group | Quarterly | Caparo SSG | 2026-03-31 | Completed | 2026-03-28 | Green | Hindi & English modules approved | |
12Dashboard Access | Real-time dashboard showing case status, trends, resolution TAT | Ongoing | Caparo SSG | 2026-02-01 | Active | 2026-02-01 | Green | This workbook | |
13Communication Materials | Posters, emailers, intranet content promoting ethical reporting | Go-Live + Periodic | Caparo SSG | 2026-03-01 | Completed | 2026-03-01 | Green | Displayed across plant notice boards | |
14Compliance Certificate (Go-Live) | Go-live compliance confirmation for audit / board reporting | Annual | Caparo SSG | 2026-03-09 | Completed | 2026-03-09 | Green | Signed by Chief Ethics Officer | |
15Q1 Management Review Meeting | Quarterly review: patterns, programme health, recommendations | Q1 2026 | Caparo SSG | 2026-04-15 | Completed | 2026-04-15 | Green | Minutes circulated to Board | |
16Q2 Management Review Meeting | Quarterly review: patterns, programme health, recommendations | Q2 2026 | Caparo SSG | 2026-07-15 | Scheduled | — | Amber | Agenda draft scheduled for July | |
17Whistleblower Policy Document | Final approved policy document for all entities | Annual | Caparo SSG | 2026-03-01 | Completed | 2026-03-01 | Green | Published on intranet portal | |
18Role-Based Learning Contests (Q1) | Quarterly learning leaderboard and contest for ethical culture | Quarterly | Caparo SSG | 2026-03-31 | Completed | 2026-03-31 | Green | Winners recognized in Q1 townhall | |
19Role-Based Learning Contests (Q2) | Quarterly learning leaderboard and contest for ethical culture | Quarterly | Caparo SSG | 2026-06-30 | Pending | — | Amber | Quiz bank under final translation | |
| NET DELIVERABLES ROLLUP | 19 Contractual Programme Deliverables | 24/7 + Periodic | CSSG / Vodafone | FY 2026 Schedule | 12 Done • 5 Live | 89% Live / Signed Off | 17 Green • 2 Amber | 0 Red Overdue Milestones | |