Automation & SLA Breach Alert Watchdog
Automated TAT Watchdog•CAPARO SPECIAL SERVICES GROUP•CSG-2026-002 Breached (273d)
Real-time SLA monitoring engine that auto-flags cases breaching resolution targets, nearing escalation deadlines, or requiring follow-up.
SLA Eval Date (=TODAY):
Auto-flags cases breaching SLA, nearing escalation deadlines, or requiring Risk Officer & Committee follow-up
View SLA Escalation Matrix RulesFLAGGED SHEET BREACH
CSG-2026-002
⚠️ BREACHED: 273d Open (10d TAT)
ESCALATION DUE DATE
22-Jan-26
Assigned Officer: Priya Mehta
ACTIVE MONITORED CASES
8 Cases
SLA Targets: 3d Crit • 10d High
REQUIRED WATCHDOG ACTION
IMMEDIATE ESCALATION
Notify: MD + Ethics Committee
1
Automation & SLA Alert Log — 10-Column Live Register (1 Flagged Case)
Real-time formula evaluation (=TODAY() minus Date Received vs. Severity SLA Target) • Sticky Case ID column
Evaluated against Reference Date: 2026-10-12
| Case ID | Company & Category | Severity | Date Received | Days Open | SLA Target | SLA Status | Assigned To | Escalation Due | Alert Type & Action |
|---|---|---|---|---|---|---|---|---|---|
| CSG-2026-002 | Caparo Steel Safety Hazard | High | 2026-01-12 | 273d | 10d | BREACHED | Priya Mehta | 22-Jan-26 | IMMEDIATE ESCALATION REQUIRED Escalate to: MD + Ethics Committee (ethics.committee@caparo.com) |
| WATCHDOG NET (1) | All Active Entities | High / Critical Priority | Eval: 2026-10-12 | 273d Max Ageing | 3d – 30d Targets | 1 Breached | Risk Officers Notified | 22-Jan-26 Primary | Auto-SMTP Escalation Armed |
SLA Ageing vs. Target Threshold Visualization
Comparing Days Open against Severity SLA Target (3d / 10d / 21d / 30d)
CSG-2026-002Caparo SteelHigh (Target: 10d)
273d open (+263d over SLA)
CSG-2026-005Caparo AutoCritical (Target: 3d)
260d open (+257d over SLA)
CSG-2026-007Caparo SteelHigh (Target: 10d)
249d open (+239d over SLA)
CSG-2026-009Caparo AutoMedium (Target: 21d)
240d open (+219d over SLA)
CSG-2026-012Caparo PowerHigh (Target: 10d)
229d open (+219d over SLA)
Automated Escalation & Reminder Dispatch Trail
Outbound SMTP & Portal alerts triggered by the SLA Watchdog
CSG-2026-002•SLA Target (10d) Breached — 273 Days Open
To: Priya Mehta & MD + Ethics Committee (Executive Escalation)
Delivered
2026-10-12 09:00 IST
CSG-2026-016•Critical Severity (3d TAT) Escalation Trigger
To: Raj Sharma & Audit Committee Chair (Executive Escalation)
Acknowledged
2026-03-15 10:15 IST
CSG-2026-014•48-Hour Pre-Breach Warning (High Severity)
To: Priya Mehta (Risk Officer) (SMTP Email)
Delivered
2026-03-13 14:30 IST
CSG-2026-012•10-Day Resolution TAT Approaching
To: Priya Mehta & Suresh Nair (SPOC) (SMS + Portal Alert)
Acknowledged
2026-03-05 11:00 IST
Escalation rules synced with CSSG Escalation MatrixConfigure Matrix