Master Platform Settings, Outlook Email & SLA Category Setup

System Configuration Hub•CAPARO SPECIAL SERVICES GROUP

Configure Microsoft Outlook 365 Graph/SMTP email integration, manage the master SLA Complaint Category list, and govern telephony & security policies.

Sub-Admins & RBAC Rights

MICROSOFT OUTLOOK SYNCGraph API Live

speakup@cssg-hotline.in

Two-Way Inbox & Outbound SMTP Active

SLA COMPLAINT CATEGORIES4 SLA Tiers

10 Active / 10 Total

Synced across Intake, Cases & MIS Reports

VODAFONE IDEA IVR HOTLINE6 Languages

1800-102-8401

Auto Call-Ref SMS & Audio Sync Enabled

VAULT & ACCESS POLICYAES-256 + MFA

Private Mode

Admin-Only Provisioning • EXIF Scrubber On

Microsoft Outlook 365 Integration (Graph API & Outbound SMTP)

Powers the /admin/emails and /emails hubs so every inbound Outlook email appears live and investigators can send replies directly.

Just now (100% Synced)

Microsoft Entra ID (Azure AD) & Graph API Credentials

Connected Outlook Mailbox Address

Directory (Tenant) ID

Application (Client) ID

Client Secret Value (Encrypted)

Inbound / Outbound Sync Protocol

Inbox Polling / Delta Sync Interval (Seconds)

Office 365 Outbound SMTP Relay & Case Auto-Tagging Rules

SMTP Hostname

SMTP Port & TLS Mode

Escalation CC / Audit Mailbox

Auto-Map Inbound Email to Case ID

Automatically links incoming Outlook threads containing CSG-2026-XXX or creates a new intake draft.

Instant Auto-Acknowledgement Reply

Dispatches an encrypted Outlook confirmation with the unique ACK-CSG reference number.

Sanitize Email Attachments (EXIF Strip)

Removes author/GPS metadata from PDF, Word, and image attachments received via Outlook.

Open Microsoft Outlook Case Email Hub →