Whistleblower Programme — Periodic Executive Report
Executive MIS Report•CAPARO SPECIAL SERVICES GROUP•May 2026 (Monthly)
Health:
Client Entity:All Companies (3)
Prepared By:Caparo Special Services Group
Delivery Contact:Rakesh Sajil — 9825776566
Report Date:12-Oct-2026
Total Programme Cases0 New in May
17
9 Hotline • 8 Email/Web Disclosures
Open vs. Closed Split41.2% Closed
10 / 7
10 Active Investigation • 7 Signed Off
Critical & Escalated6 High Severity
4 / 2
4 Critical Tier • 2 Routed to Board/CFO
Avg Resolution TAT0 Breaches
10.2d
100% Target SLA Compliance • 8 Anonymous
1
All 12 Sheet Metrics12-Indicator Programme Telemetry Matrix (May 2026)
| Volume & Status Indicator | Value | Channel, SLA & Governance | Value |
|---|---|---|---|
M-01 Total Cases (All Time) Cumulative programme register | 17 | M-07 High Severity Cases 24-Hour Ack / 10-Day SLA | 6 |
M-02 New Cases This Month Current reporting period intake | 0 | M-08 TAT / SLA Breaches 100% within target SLA window | 0 |
M-03 Open / Active Cases Under active investigation | 10 | M-09 Hotline Cases Vodafone Idea Toll-Free IVR | 9 |
M-04 Closed / Resolved Cases Signed off with closure report | 7 | M-10 Email & Web Portal Cases Inbound Mailbox / Encrypted Web | 8 |
M-05 Escalated Cases Routed to Board / Audit / CFO | 2 | M-11 Avg Resolution TAT Working days to formal closure | 10.2d |
M-06 Critical Severity Cases 4-Hour Ack / 5-Day SLA tier | 4 | M-12 Anonymous Disclosures Identity-shielded whistleblowers | 8 |
| NET PORTFOLIO ROLLUP | 17 Cases | SLA & TAT BENCHMARK | 100% On-Time |
2
Visual RatiosChannel, Severity & Anonymity Mix
1. Intake Channel Split (17 Cases)Hotline 53% • Email/Web 47%
Hotline: 9Email Inbox: 7Web Portal: 1
2. Severity Tier Distribution59% Critical & High
Crit: 4High: 6Med: 5Low: 2
3. Reporter Identity & Protection Split47% Anonymous • 53% Named
Anonymous Shielded: 8 (47%)Named Confidential: 9 (53%)
ENTITY DISTRIBUTIONSteel: 6 • Auto: 6 • Fasteners: 5
3
100% Portfolio MappedCategory Breakdown & Severity Distribution (10 Categories)
| # / Complaint Category | Total Cases | Open / Active | Closed / Resolved | Critical Severity | % of Total (Visual Share) |
|---|---|---|---|---|---|
01Financial Misconduct | 2 | 1 | 1 | 1 | 12% |
02HR Violation | 2 | 1 | 1 | 0 | 12% |
03Safety | 2 | 1 | 1 | 1 | 12% |
04Vendor Fraud | 3 | 1 | 2 | 0 | 18% |
05Customer Grievance | 2 | 1 | 1 | 0 | 12% |
06Cybersecurity | 1 | 1 | 0 | 0 | 6% |
07Data Privacy | 1 | 1 | 0 | 0 | 6% |
08Bribery & Corruption | 2 | 1 | 1 | 2 | 12% |
09Conflict of Interest | 2 | 2 | 0 | 0 | 12% |
10Other | 0 | 0 | 0 | 0 | 0% |
| NET CATEGORY ROLLUP (10 CATEGORIES) | 17 | 10 | 7 | 4 | 100.0% Total Share |
4
Editable Board Commentary • Programme Health: AMBERExecutive Narrative Summary & Board Recommendations
Volume & SLA Summary
Cluster & Risk Trends
Audit Committee Sign-Off
Preventive Controls