Whistleblower Complaint Intake & Triage Form

CSSG Intake Engine•CAPARO SPECIAL SERVICES GROUP•Next ID: CSG-2026-018

Complete this form for every complaint received via Hotline, Email, or Web. Submission automatically issues the Case ID and Acknowledgement Reference.

View Case Register (17)

NEXT AUTO CASE ID

CSG-2026-018

Ack Ref: VI-CALL-80018

ACTIVE INTAKE CHANNEL

Hotline

Entity: Caparo Steel

TRIAGE SEVERITY & SLA

High (10d)

Target Due: 2026-06-01

ASSIGNED RISK OFFICER

Raj Sharma

Anonymity: Protected (Anon)

Intake Protocol: Complete Sections A through D for every complaint received via Vodafone Idea Hotline or Email. On submission, the completed entry is appended to the Whistleblower Case Register and issues the auto-generated Case ID (CSG-2026-018) and Acknowledgement Reference (VI-CALL-80018) to the reporter.

Section A — Intake Details

Auto ID: CSG-2026-018

1. Case ID (Auto-generated)

2. Date & Time Received

22 May 2026, 10:30

3. Received By (Officer Name)

4. Reporting Channel

5. Language of Complaint

6. Company / Business Unit

7. Reporter Type

8. Anonymous? (Yes / No)

9. Reporter Name (if not anonymous)

10. Reporter Contact (if not anonymous)

Section B — Complaint Details

Incident & Evidence Capture

11. Complaint Category

14. Date of Alleged Incident

15 May 2026 (2026-05-15)

12. Brief Description of Complaint

13. Alleged Person(s) / Department

15. Location / Site

16. Any Documents / Supporting Evidence?

Attach Vodafone Idea call audio, email PDFs, or photos if available.

Section C — Risk Assessment (Risk Officer)

SLA Target: 10 Days

17. Severity Rating (Determines SLA Target Days)

18. Recommended Action

19. Escalation Required?

20. Escalate To

21. Initial Response Sent? (Y/N)

22. Acknowledgement Ref No. (Channel Mapped)

23. Target Resolution Date (10-Day SLA)

01 Jun 2026 (2026-06-01)

Section D — Sign-Off

Risk Officer Authorization

24. Risk Officer Signature (Digital Sign-Off)

25. Date of Assessment

22 May 2026 (2026-05-22)

26. Notes / Special Instructions

Live Register PreviewHotline

CSG-2026-018

Ack Ref: VI-CALL-80018

Company / BUCaparo Steel

CategoryFinancial Misconduct

ReporterEmployee (Anonymous)

LanguageHindi

Severity & SLAHigh (10 Days)

Target Resolution2026-06-01

Risk OfficerRaj Sharma

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No new intake forms submitted in this session yet. Fill out Sections A–D and click Submit.